Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we may not be able to offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

As we sell organic food, oils, powders, spices, soaps, and personal care products, some items cannot be returned for hygiene, safety, or quality reasons.

Non-returnable items

Several types of goods are exempt from being returned, including:

  • Perishable goods
  • Opened food products
  • Opened spices, powders, herbs, oils, or dry food items
  • Health and personal care items once opened or used
  • Organic soaps once opened or used
  • Gift cards
  • Downloadable products
  • Sale or clearance items, unless faulty or damaged

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without contacting us first.

Partial refunds

There are certain situations where only partial refunds may be granted:

  • Any item not in its original condition
  • Any item that is damaged or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery
  • Items with clear signs of use or opened packaging

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If your refund is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your card provider or payment provider, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund appears.

If you’ve done all of this and you still have not received your refund, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale or clearance items cannot be refunded unless they are faulty, damaged, or incorrect.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need to exchange an item for the same product, please email us at {email address} and send your item to: {physical address}.

Damaged or incorrect items

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging.

We will review the issue and arrange a replacement, refund, or suitable solution where applicable.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying your own shipping costs for returning your item unless the item is faulty, damaged, or incorrect.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund where applicable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

 

Contact us at {email} for questions related to refunds and returns.