Terms and Conditions

Last updated: 2 May 2026

Welcome to OrganikHub. These Terms and Conditions apply when you visit our website, create an account, place an order, or use our services.

By using our website or placing an order, you agree to these Terms and Conditions.

Our website address is: https://organikhub.com

1. About us

OrganikHub is an online store offering organic foods, oils, spices, powders, soaps, and related natural products.

You can contact us at:

Email: organikhub.store@gmail.com
Address: 25 Hubert Road, Rainham, London, RM13 8AB, UK
Phone: +44 7956 706656

2. Use of our website

You agree to use our website only for lawful purposes.

You must not:

Use the website in a way that may damage or disrupt it
Attempt to gain unauthorised access to our website or systems
Use false or misleading information when placing an order
Copy, misuse, or reproduce our website content without permission

We may update, change, suspend, or remove parts of the website at any time.

3. Products and product information

We aim to display product information, images, prices, sizes, descriptions, and availability as accurately as possible.

However, product images are for illustration purposes only. Packaging, colour, texture, or appearance may vary slightly from the images shown on the website.

Please read product descriptions, ingredients, usage instructions, and allergy information carefully before purchasing or using any product.

4. Health, allergy, and product use notice

Our products may include foods, oils, spices, powders, soaps, and personal care items.

Customers are responsible for checking product ingredients before use, especially if they have allergies, sensitivities, medical conditions, or dietary restrictions.

Our products are not intended to diagnose, treat, cure, or prevent any disease. Any information on our website is for general information only and should not replace professional medical advice.

If irritation, allergic reaction, or discomfort occurs after using any product, stop using it and seek professional advice where necessary.

5. Orders

When you place an order, you agree that all information provided is accurate and complete.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance of the order.

We reserve the right to refuse or cancel an order if:

Product information or pricing is incorrect
The product is unavailable
Payment is not authorised
Delivery details are incomplete or incorrect
We suspect fraud, misuse, or unauthorised activity

If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method.

6. Prices and payment

All prices are shown in GBP (£), unless stated otherwise.

We currently accept online payments through Stripe. Customers can pay using supported debit and credit cards available at checkout.

Your payment details are processed securely by Stripe. We do not store your full card details on our website.

Your order will only be processed once payment has been successfully authorised.

7. Delivery and shipping

We currently deliver across the UK.

Free UK shipping is available on orders over £15. Shipping charges for orders under £15 will be shown at checkout before payment.

Please make sure your delivery address is correct before placing your order. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details provided by the customer.

Delivery times may vary depending on location, courier service, stock availability, and other circumstances outside our control.

8. Order tracking

Where tracking is available, tracking details may be provided by email or through your account/order page.

If you have not received your order within the expected delivery time, please contact us with your order number.

9. Returns, refunds, and cancellations

Please read our Refund and Returns Policy for full details.

For online purchases, customers may have the right to cancel an order within 14 days of receiving the goods, unless the product is exempt due to hygiene, safety, perishable nature, or other legal exceptions.

Items must usually be unused, unopened, and in their original packaging to be eligible for return.

Opened food products, opened oils, opened spices, opened powders, used soaps, and certain personal care items may not be returnable unless they are faulty, damaged, or incorrect.

This does not affect your statutory rights.

10. Damaged, faulty, or incorrect items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review the issue and may offer a replacement, refund, or another suitable solution.

Nothing in these Terms and Conditions limits your legal rights for faulty or misdescribed goods.

11. Sale and promotional items

From time to time, we may offer discounts, promotions, or sale prices.

Promotions may be changed, withdrawn, or limited at any time.

Sale or promotional items are still covered by your statutory rights if they are faulty, damaged, or not as described.

Discount codes must be used before checkout and cannot usually be applied after an order has been placed.

12. Customer accounts

You may create an account on our website to manage your orders, addresses, payment methods where available, and account details.

You are responsible for keeping your login details secure.

If you believe your account has been accessed without permission, please contact us immediately.

We may suspend or close accounts if we suspect misuse, fraud, or breach of these Terms and Conditions.

13. Newsletter and marketing

If you subscribe to our newsletter, we may send you updates, offers, product news, and promotional emails.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

14. Website content

All content on this website, including text, images, logos, graphics, product descriptions, and design elements, belongs to OrganikHub or its content providers.

You may not copy, reproduce, distribute, or use our content for commercial purposes without written permission.

15. Third-party links and services

Our website may include links to third-party websites or services, including payment processors, delivery providers, social media platforms, or embedded content.

We are not responsible for the content, privacy practices, or policies of third-party websites.

16. Privacy and data protection

Your privacy is important to us.

Please read our Privacy Policy to understand how we collect, use, store, and protect your personal information.

17. Limitation of liability

We aim to keep our website accurate, secure, and available, but we cannot guarantee that it will always be error-free or uninterrupted.

We are not responsible for losses caused by:

Website downtime
Technical errors
Delays outside our control
Incorrect customer information
Misuse of products
Third-party service issues

Nothing in these Terms and Conditions excludes liability where it would be unlawful to do so.

18. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

By continuing to use our website after changes are posted, you agree to the updated Terms and Conditions.

19. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be handled under the applicable courts and legal procedures of England and Wales.

20. Contact us

For questions about these Terms and Conditions, please contact us: