Privacy Policy

Last updated: 2 May 2026

This Privacy Policy explains how OrganikHub collects, uses, stores, and protects your personal information when you visit our website, create an account, place an order, contact us, or use our services.

Our website address is: https://organikhub.com

If you have any questions about this Privacy Policy, you can contact us at:

Email: organikhub.store@gmail.com
Address: 25 Hubert Road, Rainham, London, RM13 8AB, UK
Phone: +44 7956 706656

1. Who we are

OrganikHub is an online store offering organic foods, oils, spices, powders, soaps, and related natural products.

When you use our website, we may collect personal information needed to process orders, deliver products, manage customer accounts, provide customer support, and improve our website experience.

2. Information we collect

We may collect the following information when you use our website:

Name
Email address
Phone number
Billing address
Shipping address
Account login details
Order details
Payment status
Customer notes or messages
IP address
Browser and device information
Cookies and website usage data
Newsletter subscription details, if you subscribe

We only collect information that is needed to operate our store, process your orders, provide support, and improve our services.

3. Information collected when you place an order

When you purchase from OrganikHub, we collect information required to complete your order, including your name, contact details, billing details, shipping details, and order information.

We use this information to:

Process and confirm your order
Take payment securely
Deliver your products
Send order updates
Provide customer support
Handle refunds, returns, or exchanges
Keep records for tax, accounting, and legal purposes

4. Payments

We currently accept payments through Stripe.

When you make a payment, your payment information is processed securely by Stripe. We do not store your full card details on our website.

Stripe may receive information required to process your payment, such as your billing details, payment amount, and transaction information.

Your payment may also be subject to security checks, fraud prevention checks, and bank verification such as 3D Secure.

5. Customer accounts

If you create an account on our website, we store the information you provide in your account profile.

This may include your name, email address, billing address, shipping address, order history, and saved account preferences.

You can view, edit, or delete some of your personal information from your account area. Website administrators may also access this information when needed for support, order management, or security purposes.

6. Comments and reviews

If you leave a comment or product review on our website, we may collect the information shown in the comment or review form, along with your IP address and browser user agent string to help detect spam.

After approval, your comment or review may be visible publicly on the website.

7. Contact forms and customer support

When you contact us through our website, email, or support channels, we may collect your name, email address, phone number, order number, and any message details you provide.

We use this information to respond to your enquiry and provide customer support.

8. Newsletter

If you subscribe to our newsletter, we collect your email address so we can send you updates, offers, product news, and promotional emails.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

9. Cookies

Our website uses cookies to help the website function properly and improve your shopping experience.

Cookies may be used to:

Keep products in your cart
Remember account login sessions
Support checkout and payment processing
Improve website performance
Understand how visitors use the website
Help protect the website from spam or fraud

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect some website features, including cart and checkout functionality.

10. Analytics and website improvement

We may use website analytics tools to understand how visitors use our website. This helps us improve our products, pages, navigation, and overall customer experience.

Analytics data may include information such as pages visited, device type, browser type, location region, and time spent on the website.

11. Who we share your data with

We only share personal information where necessary to operate our store and provide our services.

We may share data with:

Payment processors, such as Stripe
Delivery and shipping providers
Website hosting providers
WooCommerce and WordPress service providers
Email or newsletter service providers
Security, spam detection, and fraud prevention tools
Professional advisers, if required for legal, accounting, or business purposes
Authorities, if required by law

We do not sell your personal information.

12. How long we retain your data

We keep your personal information only for as long as necessary for the purposes described in this policy.

Order information may be retained for accounting, tax, legal, customer support, refund, and order history purposes.

Customer account information is retained while your account remains active or as needed to provide services.

Comments and reviews may be retained unless removed by request or moderation.

Newsletter data is retained until you unsubscribe or request removal.

13. Your rights

Depending on your location and applicable data protection laws, you may have rights over your personal data, including the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Request restriction of processing
Object to certain processing
Request a copy of your personal data
Withdraw consent where processing is based on consent

To make a request, contact us at:

organikhub.store@gmail.com

We may need to verify your identity before completing your request.

14. Data security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Payments are processed securely through Stripe, and full card details are not stored on our website.

However, no online system can be guaranteed to be 100% secure, so customers should also keep their account login details safe.

15. International data transfers

Some third-party services we use may process data outside the United Kingdom. Where this happens, we aim to use service providers that apply appropriate safeguards for protecting personal data.

16. Children’s privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business practices.

Any updates will be posted on this page with a revised “Last updated” date.

18. Contact us

For questions about this Privacy Policy or your personal data, please contact us: